An exploration into docent training and support

Kaplan, Kristin (2017) An exploration into docent training and support. Masters thesis, LASALLE College of the Arts.

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Item Type: Thesis (Masters)
Title: An exploration into docent training and support

Museums are dynamic institutions that educate the public in a number of ways and a primary facilitator of that education is the docent. The docent is an unpaid, volunteer guide who acts as the face of the museum to the public, leading tours and offering explanation and commentary. This research focuses on the training and support of the docent to map out current practices and examine whether these align with the literature that identifies interactive touring methods as the most effective way to engage museum visitors. A mixed method procedure was used and data was collected through surveys completed by docents along with semi-structured interviews with docent coordinators. The survey was completed by 417 docents in 34 cities across North America, Southeast Asia, and Oceania and results shows a relatively homogeneous approach to docent training and support. The findings, although not conclusive, suggest a disconnect between training structure and support. Overall, the beliefs of docents and the training received align with the literature. However, the results show a lack of support after training is complete which may hinder their ability to effectively convey the interactive mission of the museums’ educational objectives. The paper considered the implications of these insights and suggests areas for future research.

Subjects: Arts Pedagogy and Practice > Thesis -- MA Arts Pedagogy and Practice
Divisions: Faculty for the Creative Industries > Master - Arts Pedagogy and Practice
Depositing User: Ms Ashalatha Krishnan
Date Deposited: 16 Mar 2020 02:41
Last Modified: 16 Mar 2020 02:41
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